Terms of Use

1. Agreement and eligibility

1.1The agreement between you and us consists of these Terms, the Privacy Policy, the Cookie Policy, the description of plans, prices and modules shown in the Service or on our pricing page at the time you subscribe, and any notice we show you in the Service that is expressed to form part of the agreement. If they conflict, the specific notice prevails over these Terms, and these Terms prevail over the Privacy Policy and Cookie Policy except as to how personal data is handled.

1.2You must be at least 18 years old and have legal capacity to enter into a binding contract under the laws of the United Arab Emirates (or of the country where you live, if that sets a higher age).

1.3If you use the Service on behalf of a company, partnership, estate or other entity, you confirm that you are authorised to bind it, and “you” then means both you personally and that entity. The Service is intended for business and professional use in connection with real property; it is not designed for consumers using it purely for personal, family or household purposes, although a private individual who lets out their own property may use it.

2. Definitions

In these Terms: (a) “Company” means a workspace in the Service that holds a portfolio of properties and the people who work on it; (b) “Owner” means the user who created a Company or to whom ownership of it has been transferred, and who has the highest level of control over it; (c) “User” means any individual who accesses the Service, including an Owner, an administrator, a manager, a viewer, and a tenant or property owner who has been given access to the Service by a Company; (d) “Customer Data” means all information, documents and files that you or your Company enter, upload or generate in the Service, including records about properties, units, tenancy contracts, tenants, owners, cheques, payments, deposits, expenses, maintenance, comments and attachments; (e) “AI Features” means the features of the Service that use artificial intelligence, including the AI assistant and the scanning of invoices and receipts; (f) “Plan” means a subscription tier of the Service, and “Module” means an optional feature that can be added to a Plan; and (g) “Apps” means the UAESY applications for iOS and Android and their widgets and extensions.

3. What the Service is, and what it is not

3.1The Service lets you record properties, buildings and units, tenancy contracts and their payment schedules, cheques, rent and other income, deposits and expenses; attach documents and photographs; collaborate with colleagues; receive reminders and notifications; and produce reports and exports. We provide it as software on a subscription basis (“software as a service”).

3.2UAESY is a record-keeping and productivity tool. It is not a law firm, a licensed real-estate broker, a property-management company, an accountant, an auditor, a tax adviser, a bank, a payment institution or an escrow agent, and nothing in the Service is legal, tax, accounting or financial advice. Calculations, totals, balances, reminders, status labels, rating scores and reports are produced from the information that you and your team enter. They are aids to your own judgement and you must verify them before relying on them, in particular before issuing a notice to a tenant, presenting figures to a bank, authority or co-owner, or filing a tax return.

3.3UAESY is not affiliated with, endorsed by, or acting on behalf of the Dubai Land Department, the Real Estate Regulatory Agency (RERA), Ejari, any other land or property registry, any municipality, any court or rent-dispute authority, UAE PASS, or any bank. References in the Service to those bodies and to their forms, terms or procedures are for your convenience only. Using a feature in UAESY does not register a tenancy, renew a permit, lodge a complaint or satisfy any filing obligation. You alone are responsible for registering your tenancy contracts and for complying with the laws that apply to your property and your tenants, for example (in Dubai) Law No. 26 of 2007 regulating the relationship between landlords and tenants, as amended, and the equivalent rules of the other emirates.

3.4Contract templates, standard clauses and generated documents available in the Service are general-purpose starting points. They have not been prepared for your particular transaction. You are responsible for reviewing them, and for taking professional advice where appropriate, before you or anyone else signs them.

4. Accounts and security

4.1To use most of the Service you must create an account. You agree to give accurate, current and complete information when you register and to keep it up to date. We may verify your email address with a one-time code before the account is activated. One account is for one natural person; you may not share it, sell it, or let others use your credentials.

4.2You can sign in with an email address and password, with a passkey, or through a third-party identity provider that we support, such as Google, Apple or UAE PASS. If you link a third-party identity, you authorise that provider to share with us the details described in the Privacy Policy. Your use of that provider is governed by its own terms.

4.3You are responsible for keeping your password, passkeys, devices and verification codes secure, and for everything done under your account, whether or not you authorised it, until you tell us that it has been compromised and we have had a reasonable time to act. Tell us immediately at support@uaesy.com if you suspect unauthorised use. The App lock and biometric options in the Apps run on your device; we do not receive your fingerprint or face data, and you remain responsible for who can unlock your device.

4.4We may require you to confirm your password or complete another check before a sensitive action, such as changing your email address, removing a passkey or deleting an account. We may also sign you out of some or all devices, suspend sign-in, or ask you to reset your password if we suspect that your account is at risk. Sign-in attempts are rate-limited to protect accounts from guessing.

5. Companies, roles and teams

5.1Every Company has at least one Owner. The Owner decides who has access to the Company and with what role. The roles are: Owner, administrator, manager and viewer, and each carries different permissions over what can be seen, created, changed, exported and deleted. A tenant or a property owner may be given a limited, self-service view of their own records where the relevant Module is active.

5.2If you invite a person, you confirm that you have the right to do so and that you have told them that their name, email address, activity in the Company (such as comments, changes and logins) and role will be visible to the Company’s Owner and administrators. If you add a person’s details as a tenant or owner without inviting them, you confirm that you are entitled to record those details in accordance with clause 7.

5.3The Owner is responsible for the people to whom the Owner gives access, and for removing access promptly when someone leaves. A person you remove keeps their own account, but loses access to that Company and its Customer Data. A user who belongs to several Companies can switch between them; what you see in one Company is not shared with another unless an Owner of both chooses to combine views, for example by using the “All companies” view.

5.4A Company’s Owner is the point of contact for all questions about that Company’s Customer Data. Where two people claim to be the Owner of the same Company, or a dispute arises between members of a Company, we may suspend changes to the affected Company until we are satisfied who is entitled to give instructions, and we are not liable for doing so.

6. Plans, fees and billing

6.1The Service is offered in a free Plan and in paid Plans (currently Starter, Growth and Business), with optional additional units, additional users, additional Companies and Modules. Each Plan includes a stated number of units and users and the features listed on our pricing page. A Plan, price or Module that is marked as unavailable or “coming soon” is not part of the Service until it is released, and cannot be purchased before then.

6.2Prices are shown in UAE dirhams (AED) and, unless we say otherwise, exclude value-added tax and any other tax, duty or levy, which you must pay in addition at the rate that applies. Where a monthly and an annual price are both offered, the annual price is charged once a year in advance for the period shown. Plans renew automatically for successive periods of the same length until cancelled.

6.3You may change your Plan, add or remove units and users, and activate or deactivate Modules in the Service. An upgrade takes effect immediately; a downgrade or reduction takes effect as stated at the time you make it. If your use exceeds the limits of your Plan you may be asked to upgrade, or to reduce your use, before you can add further units or users.

6.4At the date of these Terms, subscription changes in the Service are recorded as invoices for evaluation and are not yet collected from a payment card or bank account. When we switch on live payments we will tell you in the Service and by email before any charge is made, and from that point: fees are payable in advance; we may use a third-party payment provider and you authorise the charge to the payment method you provide; fees are non-refundable except where these Terms or applicable law say otherwise; and if a payment fails or is reversed we may suspend, restrict or downgrade the affected Company after giving you notice and a reasonable time to pay.

6.5We may change prices or the contents of a Plan. We will give you at least 30 days’ notice of an increase that affects you, which will take effect from your next renewal; if you do not accept it you may cancel before then. Promotional prices apply only for the period and conditions stated.

6.6Some accounts are granted a plan or allowance by us without charge, for example for a pilot, a partner or a promotion. Such arrangements are at our discretion, may be withdrawn on reasonable notice, and do not create any right to continue on the same terms.

7. Your Customer Data

7.1As between you and us, you (or your Company) own the Customer Data. You give us a worldwide, non-exclusive, royalty-free licence, for the duration of the agreement and for the period after it ends in which we keep the data under clause 17.3, to host, store, back up, copy, transmit, display and otherwise process the Customer Data, and to create from it the outputs you ask for (such as reports and exports), solely in order to provide, secure, support and improve the Service for you and to comply with law.

7.2You are solely responsible for the Customer Data: for its accuracy, completeness, legality and quality; for having obtained all consents and given all notices that the law requires before you record information about tenants, owners, colleagues, contractors or anyone else; and for having a lawful basis to do so. You confirm that you will only upload copies of identity documents (such as an Emirates ID or passport) or financial information where this is necessary for a legitimate purpose connected to the property, and that you will restrict access to them to those who need to see them.

7.3In relation to personal data contained in the Customer Data, you are the controller (or, if you act for someone else, a processor on their instructions) and we process it on your behalf and on your documented instructions, which are these Terms and your use of the Service. Section 2 of the Privacy Policy describes our role in more detail. We will keep that data confidential, will allow only people who need it to provide the Service to access it, will use the sub-processors described in the Privacy Policy, will help you respond to requests from individuals within the limits of what the Service allows, and will notify you without undue delay if we become aware of a personal-data breach affecting your Customer Data.

7.4We do not sell Customer Data, we do not use it for advertising, and we do not use it to train artificial-intelligence models. We may use aggregated and de-identified information about how the Service is used (which does not identify you, your Company, your tenants or your properties) to operate, secure and improve the Service.

7.5You are responsible for keeping your own copies of the Customer Data that you need. The Service includes export features; we recommend that you use them regularly. We take reasonable steps to keep the Service and its backups available and intact, but we do not guarantee that data deleted by a user, or lost for reasons outside our control, can be recovered.

7.6We may access Customer Data only where necessary to provide the Service or support that you request, to maintain security and prevent abuse, to investigate a suspected breach of these Terms, to respond to a binding legal request, or with your consent.

8. Files and uploads

8.1You may attach photographs, scans and documents to records in the Service. Each file may be up to 15 MB, and we may limit the types of files, the number of files and the total storage available to a Company.

8.2You must not upload content that is unlawful, defamatory, obscene or that infringes someone else’s rights; that contains malware; that you do not have the right to store; or that is unrelated to the management of property. We may remove or block a file that we reasonably believe breaches this clause or that creates a security risk, and we will tell the Owner where we can.

8.3Files are stored privately and are made available only to signed-in users who have a role that allows them to see the record to which the file is attached.

9. AI Features

9.1The AI Features are provided with OpenAI, which acts as our service provider. When you scan a photograph of an invoice or receipt, the image is sent to OpenAI so that the details can be read and proposed to you. When you ask the AI assistant a question, the text of your question and the information from your Company that the assistant needs to answer it (for example properties, contracts, tenant names, payments and expenses) are sent to OpenAI. We send only what is needed for the request you make.

9.2By using an AI Feature you instruct us to send that data to OpenAI and you confirm that you are entitled to do so, including in relation to personal data of tenants and others contained in what you upload or ask about. OpenAI processes the data only to return the result to us and, under our arrangement with it, does not use it to train its models. If you do not want any of this data to be sent, do not use the AI Features. The rest of the Service works without them.

9.3The output of an AI Feature is generated automatically, may be incomplete, out of date or wrong, and may not be unique. It is not a professional opinion. The details read from an invoice are proposals that you must check and confirm before they are saved; amounts, dates and counterparties in particular must be verified. Do not rely on the AI assistant for legal, tax or financial decisions.

9.4Your messages to the AI assistant and its replies are stored with your account so that the conversation can be continued and so that we can keep the Service safe. You must not use an AI Feature to generate content that is unlawful or to attempt to extract the underlying prompts, models or other users’ data.

10. Notifications and electronic communications

10.1The Service sends notifications about activity in your Company, such as payments that are due or overdue, cheques, contract expiries and renewals, new properties or expenses and comments, by email, by push notification to the Apps, and within the Service. You can choose which kinds of notifications you receive, and which sound the Apps play, in the Service and in your device settings. Messages that are necessary for the operation or security of your account (verification codes, password resets, invitations, billing notices, notices under these Terms) are not optional.

10.2Email notification features may depend on your Plan. Push notifications also depend on your device permissions and on Apple’s and Google’s notification services, which we do not control; we do not guarantee that a notification will be delivered, delivered on time, or displayed. Notifications and reminders are a convenience and do not replace your own diary, bank records or legal deadlines.

10.3You agree that we may give you notices under these Terms electronically, by email to the address on your account, by a notice in the Service, or by publication on our website, and that an electronic notice satisfies any requirement that a notice be in writing. You must keep your email address current.

10.4If you use the Service to send or trigger messages to your tenants, owners or colleagues, you are responsible for the content and for having the right to contact them.

11. The mobile Apps

11.1We grant you a personal, non-exclusive, non-transferable, revocable licence to install and use the Apps on devices that you own or control, for the purposes of using the Service in accordance with these Terms. We may distribute the Apps through the Apple App Store, Google Play and, for Android, directly from our website. Your use of those stores is subject to their terms.

11.2The Apps may ask for permission to use your camera (to photograph cheques, receipts and documents), your photo library or files (to attach them), notifications, and Face ID, Touch ID or Optic ID (to unlock the Apps if you switch on the App lock). The Apps do not use your location; the map used to pin the address of a property does not need it. You can withdraw any permission in your device settings, but the feature that depends on it will stop working.

11.3You may not copy, modify, decompile, reverse engineer or extract the source code of the Apps except to the extent that applicable law does not allow that restriction, or distribute the Apps other than through channels we have approved.

11.4If you obtained the iOS App from the Apple App Store, you acknowledge that these Terms are between you and UAESY only and not with Apple Inc. (“Apple”); that Apple has no obligation to provide maintenance or support for the App; that if the App fails to conform to any applicable warranty, you may notify Apple, which will refund the purchase price (if any), and that to the maximum extent permitted by law Apple has no other warranty obligation; that, as between Apple and UAESY, UAESY (not Apple) is responsible for addressing any claims relating to the App, including product liability, legal or regulatory compliance and consumer-protection claims, and for intellectual-property claims; that you represent that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist-supporting” country and are not on any U.S. Government list of prohibited or restricted parties; that you must comply with applicable third-party terms of agreement when using the App; and that Apple and its subsidiaries are third-party beneficiaries of these Terms and, once you accept them, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

11.5We may release updates to the Apps. Some updates are needed to keep working with the Service or for security, and an old version of an App may stop working after a reasonable period. The Apps require a minimum operating-system version, which may change.

12. Acceptable use

12.1You must use the Service lawfully and in line with these Terms. In particular, you must not, and must not allow anyone else to:

(a)break any law or regulation, or use the Service to carry out or hide fraud, money laundering, tax evasion, harassment, unlawful discrimination in the letting of property or any other unlawful activity;

(b)access, search or collect data that is not yours or that you are not authorised to see, or attempt to get around the access rules between Companies and between roles;

(c)probe, scan or test the vulnerability of the Service, bypass or disable rate limits, authentication or other protective measures, or interfere with the integrity or performance of the Service, except through a coordinated disclosure that we have agreed to in writing;

(d)use bots, scrapers or any automated means to access the Service, other than through an interface that we publish for that purpose;

(e)upload malware, or send unsolicited or bulk messages through the Service;

(f)impersonate any person, misstate your authority or affiliation, or register an account with another person’s identity or documents;

(g)copy, resell, sublicense, rent, host for others or offer the Service as a competing product, or use the Service to build one;

(h)overload the Service with requests that are unreasonable in volume or size; or

(i)remove any proprietary notice or attempt to disguise the origin of any content.

12.2We may investigate suspected breaches and may remove content, restrict features, suspend or end access in line with clause 17. Where we think a law has been broken we may report it to the competent authorities.

12.3Demonstration and trial accounts are provided to let you try the Service with sample data. They are temporary and may be reset or removed at any time without notice, and you must not enter real personal data into them.

13. Intellectual property

13.1The Service, including its software, design, text, graphics, icons, the UAESY name and logos, the Apps and all related documentation, is owned by UAESY or its licensors and is protected by copyright, trademark and other laws. These Terms give you only the right to use the Service as they describe. All other rights are reserved. Nothing in these Terms transfers any intellectual-property right to you, and nothing transfers any right in the Customer Data to us other than the licence in clause 7.1.

13.2If you give us feedback, ideas or suggestions about the Service, you allow us to use them without restriction and without payment or credit to you.

13.3Maps, bank logos, fonts and some software components are provided by third parties and may be subject to their own licence terms, which apply to your use of those components.

14. Third-party services

14.1The Service works with services provided by others, including cloud hosting, email delivery, push-notification services operated by Apple and Google, sign-in providers (Google, Apple, UAE PASS), mapping services, and OpenAI for the AI Features. We choose them with care, but we do not control them and they may change or become unavailable. Where you use such a service directly, for example by signing in with Google or Apple, its own terms and privacy policy apply to that use.

14.2The Service may contain links to websites of others. We do not endorse them and are not responsible for their content or practices.

15. Availability, changes and support

15.1We work to keep the Service available and to apply maintenance in ways that disturb you as little as possible, but it is provided on an ongoing basis and we do not promise that it will be uninterrupted, error-free or free of harmful components. Planned maintenance and emergency fixes may cause short interruptions.

15.2We may change, add, suspend or remove features, including those of a Plan or Module, and we may release features in beta or preview form, which may be less reliable and may be withdrawn. If we remove a feature that you pay for in a way that materially reduces what you are paying for, we will give you reasonable notice and, where appropriate, a fair adjustment.

15.3Support is available through the in-app chat (Settings → Help & support) and by email at support@uaesy.com. We reply on working days, usually within one business day. Telephone support is included only in the Plans that state it. We do not promise a particular response or resolution time unless a written service-level commitment says so.

16. Warranties and disclaimers

16.1You confirm that you have the authority to enter into these Terms, that the information you give us is accurate, and that your use of the Service will comply with these Terms and with all laws that apply to you.

16.2Except as expressly stated in these Terms, and to the maximum extent permitted by law, the Service is provided “as is” and “as available”. We do not give any warranty or condition, express or implied, including those of merchantability, fitness for a particular purpose, accuracy, completeness, non-infringement, or that the Service will meet your requirements or that any calculation, report, automatically filled field, rating or output of an AI Feature is correct.

16.3Nothing in these Terms limits any right you have as a consumer under the laws of the UAE that cannot be excluded by agreement.

17. Suspension and termination

17.1You may stop using the Service at any time. You can delete your account in the Service; doing so deactivates the account immediately and you can restore it by signing in again within 30 days. After that period the account and the personal data in it are permanently deleted, as described in the Privacy Policy. An Owner can also delete a Company; deleting a Company permanently deletes its properties, contracts, tenants, owners and files and cannot be undone. Other members of the Company keep their own accounts. A subscription does not end by itself when you stop using the Service; cancel the Plan in the Service before the renewal date to avoid being charged for the next period.

17.2We may suspend or restrict your access, or end the agreement, immediately by notice if: you materially or repeatedly breach these Terms; you fail to pay fees when due and do not remedy this after notice; your use creates a risk to the security or integrity of the Service or to other users; we are required to do so by law or by a competent authority; or we decide to stop providing the Service (in which case we will give you at least 60 days’ notice and, where you have paid in advance for a period that we cannot honour, a refund of the unused part of the fee).

17.3After termination, your right to use the Service ends. Unless the law or a legal hold requires otherwise, you may ask us within 30 days to give you an export of your Customer Data, after which we may delete it as described in the Privacy Policy. Fees that you have already paid are not refunded except as these Terms or the law require.

17.4Clauses that by their nature are meant to continue (including clauses 3, 7, 13, 16, 18, 19, 21 and 22 and the payment of money owed) survive termination.

18. Limitation of liability

18.1Nothing in these Terms excludes or limits liability for fraud, for gross negligence or wilful misconduct, for death or personal injury caused by negligence, or for any liability that cannot be excluded or limited under the laws of the United Arab Emirates.

18.2Subject to clause 18.1 and to the maximum extent permitted by law: (a) we are not liable for loss of profit, revenue, rent, goodwill or anticipated savings, for loss or corruption of data (other than as a consequence of our breach of clause 7.3), for loss resulting from a late, missing or incorrect notification, reminder, calculation, report or AI output, or for any indirect, incidental, special or consequential loss, even if we were told that it might occur; and (b) our total liability to you in respect of all claims arising out of or in connection with the Service in any period of twelve months is limited to the fees you paid to us for the Service in that period.

18.3Each party accepts that the limitations in this clause allocate risk reasonably between the parties and are reflected in the price of the Service.

19. Indemnity

You will compensate us, our officers, employees and contractors for loss, damage, cost (including reasonable legal fees) and liability arising from a claim by a third party that results from (a) the Customer Data or your use of it, including your failure to obtain a consent or to give a notice that the law requires, (b) your breach of clause 8 or 12, or (c) your violation of the rights of another person. We will tell you promptly of the claim, let you control its defence and settlement (provided you do not admit fault on our behalf without our consent), and give you reasonable help at your cost.

20. Changes to these Terms

20.1We may update these Terms, for example to reflect new features, a change in law or how we operate. We will post the new version on this page with a new “last updated” date. If a change is material and adverse to you, we will tell you at least 30 days before it takes effect, by email or in the Service, unless a shorter period is required by law or by an urgent security need.

20.2If you do not accept a change you may stop using the Service and close your account before it takes effect. Using the Service after the change takes effect means that you accept the updated Terms.

21. Governing law and disputes

21.1These Terms and any dispute or claim arising out of or in connection with them or the Service (including non-contractual disputes) are governed by the laws of the United Arab Emirates and, to the extent they apply, the laws of the Emirate in which the Service is provided.

21.2Before starting formal proceedings, the party raising a dispute shall send the other a written notice describing it, and both parties shall try in good faith to settle it by discussion for 30 days. Either party may seek urgent interim relief at any time.

21.3If the dispute is not settled, it is subject to the exclusive jurisdiction of the competent courts of the United Arab Emirates, without prejudice to any mandatory right you have to bring a claim in the courts of your place of residence.

22. General

22.1Entire agreement. The agreement described in clause 1.1 is the entire agreement between you and us about the Service and replaces all earlier discussions and understandings about it.

22.2Severability. If a provision of these Terms is found to be invalid or unenforceable, it will be applied to the extent possible and the rest of these Terms will remain in force.

22.3No waiver. If we do not enforce a right straight away, that does not mean that we have given it up. A waiver is effective only if it is in writing.

22.4Assignment. You may not transfer your rights or obligations under these Terms without our written consent. We may transfer ours to an affiliate or to a successor to our business, provided that the level of protection of your data is not reduced.

22.5Force majeure. Neither party is liable for a failure or delay in performing its obligations (other than to pay money) caused by events beyond its reasonable control, including natural disaster, war, civil unrest, epidemic, government action, power or internet failure, or the failure of a third-party service.

22.6Third parties. Except for Apple under clause 11.4, no person who is not a party to these Terms has any right to enforce them.

22.7Relationship. We are independent contractors. Nothing in these Terms makes us partners, agents or employer and employee, and neither party may bind the other.

22.8Language. We provide these Terms in English and Arabic, and may provide a version in another language for convenience. To the extent that the law allows, if the versions differ, the English version prevails.

23. Contact

Questions, notices and requests about these Terms: support@uaesy.com. For account or product help use the in-app chat (Settings → Help & support). Please include the email address of your account so that we can find it.